Return policy

At Zavirella, we want every customer to have a clear and straightforward shopping experience. We are committed to providing quality luggage, travel bags, and accessories at competitive clearance prices.

Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Products should include original packaging, tags, accessories, and documentation where applicable.

  • Proof of purchase or order confirmation must be provided.

  • Products damaged through customer misuse may not qualify for a return, subject to applicable law.

How to Request a Return

To start a return, please contact our customer service team by email.

Please include:

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photos if the item is damaged or defective.

Please wait for return instructions before sending any products back.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and supporting photos.

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider and financial institution.

Return Shipping Costs

Unless the product is defective, damaged, incorrectly supplied, or otherwise required by law, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless required by applicable law.

Clearance Items

Clearance products remain subject to this Return & Refund Policy unless a specific exception is clearly disclosed and permitted by applicable law.

Contact Information

Zavirella
Website: https://zavirella.com
Email: [CONFIRM CUSTOMER SERVICE EMAIL]
Address: 50 River Oaks Dr, Unit 113, Durango, CO 81303, United States