Return Policy

At Zavirella, we are committed to providing customers with a clear, fair, and convenient shopping experience. Our online store offers clearance selections of TUMI luggage, backpacks, travel bags, and travel accessories.

We understand that occasionally a purchase may not meet your expectations. This policy explains our return, exchange, and refund procedures.

1. Return Eligibility

Customers may request a return within [Return Window] days after receiving their order.

To qualify for a return:

  • Merchandise must be unused and in its original condition.

  • Original packaging, labels, tags, and included accessories must be retained.

  • Proof of purchase or a valid order number is required.

  • Items must not show signs of unauthorized modifications or customer-caused damage.

2. Clearance Sale Merchandise

Zavirella offers selected merchandise at discounted clearance prices.

Any product-specific return restrictions will be clearly disclosed before purchase.

Clearance status does not remove any statutory rights relating to damaged, defective, incorrectly supplied, or misdescribed goods.

3. How to Request a Return

Please contact our customer support team before shipping any return.

Email: DelphineNarrow3220@hotmail.com

Please provide:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Relevant photographs, if the product is damaged or defective

Our team will review your request and provide the applicable return instructions and return address.

Do not send products to our business contact address without receiving return instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us promptly and include your order number and photographs where available.

We will investigate and provide an appropriate remedy under applicable consumer protection laws.

5. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the refund decision.

Approved refunds will normally be issued to the original payment method.

Refund processing time: [Actual Refund Processing Period] business days after approval.

Additional processing time may be required by your bank or payment provider.

6. Return Shipping Costs

For change-of-mind returns, return shipping costs are paid by [Customer / Zavirella — Confirm].

For verified defective, damaged, or incorrectly supplied merchandise, return shipping arrangements will comply with applicable law.

Any applicable charges will be disclosed before the return is finalized.

7. Exchanges

Exchanges are subject to product availability.

Because clearance inventory may be limited, the same model, color, or size may no longer be available.

If an exchange cannot be arranged, we will discuss an appropriate alternative or refund where applicable.

8. Order Cancellations

Please contact us as soon as possible if you wish to cancel your order.

Orders already shipped may need to follow the return process.

9. Contact Information

Store Name: Zavirella

Website: https://zavirella.com

Email: DelphineNarrow3220@hotmail.com

Business Contact Address: 646 Exchange Pl NW, [City, State, ZIP Code, Country]

Nothing in this policy limits any consumer rights that cannot legally be excluded.